Refund Policy

Refund/Return Policy

At Sincerely Liz, we want every customer to be perfectly satisfied with their purchase. We recognize, however, that a product may not always meet your expectations. Therefore, we have the following policies and procedures regarding returns, exchanges, and refunds.

The product I received is not the product I ordered.

  • You have 30 days from the date the product was delivered to report the error to Customer Service.
  • Once we confirm your report, you may request that we ship you the correct item or that we refund your original order.
  • If you request to receive the correct item, we will ship it to you at no additional charge.
  • If you request a refund, we will credit your original method of payment, minus shipping fees, once we receive the returned item.
  • All returned products must be in their original packaging and in saleable condition.

The product is damaged.

  • You have 60 days from the date the product was delivered to contact Customer Support to request a replacement or refund.
  • We also ask that you submit a digital photo of the damaged item. Please email the photo to liz@sincerelyliz.com
  • If you request a replacement, we will ship it to you free of charge.
  • If you request a refund, we will credit your original method of payment, including sales tax and shipping fees.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item, please consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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