Sincerely Liz FAQ

At Sincerely Liz, our top priority is helping you discover great deals on products for your home and yourself.. We want you to be delighted with what you order. Please know that if you ever receive an order that is incorrect or damaged, we’ll do our best to find a solution. Shop happy!


What methods of payment do you accept?

We accept almost all debit and credit cards as well as Paypal, so order away 🙂


How do I use a promo code?

Lucky you! These can be entered at the final stage of checkout.

How much is the shipping fee?

We offer free shipping on all orders anywhere throughout the USA, including Alaska and Hawaii, Canada and Puerto Rico.


Where do you ship?

Currently, we only cater to shipping within the US. We will keep you posted once we expand to shipping internationally.


When will my order arrive?

The time duration each package takes to arrive at a destination depends on different factors. For example, the delays from customs, public holidays or any other hindrance. On average, the time duration a package can take for delivery is 10-25 days.


If items in my order ship separately, will I be charged extra?

No, free shipping is free shipping.


Can I cancel my order once it is placed?

As soon as you place your order, we immediately process it in our inventory so unfortunately, you cannot cancel placed orders. Be sure that you are 110% sure about purchasing the product before proceeding to checkout.


Do you have a return policy?

Please refer to the Terms & Condition page for our return policy and for other concerns.


What happens if my package arrives damaged?

In the rare case that your order arrives damaged, please contact us ASAP.

Simply take digital photos of the damaged package/goods as soon as it arrives, contact us so we are aware of the damaged item, and forward us the images of the damaged package and goods.


Where can I contact you in case of concerns with the products?

You can reach us by sending us an e-mail on our Contact Page or sending us a message on our social media outlets.


If you have more questions that are not in this FAQ, feel free to send us an e-mail.